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SERVANT LEADERSHIP, PART 2

Posted on March 27, 2017 by Trinity HR

servant-leadership

In Part 1, we described the leadership model referred to as “SERVANT LEADERSHIP” – a term which sounds like an oxymoron, as do the characteristics of this model we’ll describe in Part 2.

     “Servant Leadership seeks to involve others in decision making, is strongly based in ethical and caring behavior, and it enhances the personal growth of those around them while improving the caring and quality of organizational life.”

In Part 1, we also pointed out that 50% of Fortune 500 companies have adopted Servant Leadership in its entirety or in some form.  Here in Part 2, we are identifying five of the key attributes of Servant Leaders (for purpose of brevity, we’ll sometimes use the abbreviation SL to stand for Servant Leader).

1.    Listening: 

  • Leaders have traditionally been valued for their communication skill, and this skill remains important for the SL .  However, the SL has a strong genuine commitment to the listening part of communication, rather than to the speaking part.
  • She or he listens intently and receptively to what is being said and unsaid, and takes time to reflect on that which was heard.

arrow-bullet This is in striking contrast to the command and control, authoritarian style of leadership that many organizations have long depended upon.

2.    Empathy: 

  • The Servant Leader understands how important it is for individuals to feel accepted and understood.
  • Therefore, she/he strives to understand and empathize with others.

arrow-bullet In his classic book entitled “The 7 Habits of Highly Effective People”, Stephen Covey wrote:

”Habit 5: Seek first to understand, then to be understood.”

3.    Healing: 

  • Since all organizations are comprised of people, relationships are vital. Often various circumstances cause relationships to become fractured.

    • This buy generic viagra find out here can lead to chemical imbalances that might ultimately lead up to ED issue.

  • The Servant Leader recognizes that the healing of relationships is a powerful force that enables people to work together in a highly productive manner, and that she/he is in a position to promote healing.

arrow-bulletEspecially, but not only, when the broken relationship is between the SL and another individual or group.

4.    Awareness: 

  • The SL has a highly develop sense of general awareness, including self-awareness.
  • This serves her/him well in understanding issues, particularly those involving ethics, power and values.

5.  Persuasion: 

  • Another characteristic of Servant Leaders is a reliance on persuasion, rather than on one’s positional authority, in making decisions within an organization.
  • The SL strives to convince others, rather than coerce compliance.  She/he is highly effective in building consensus within groups.

arrow-bullet This attribute is one of the clearest distinctions between the traditional authoritarian model  of leadership and that of Servant Leadership.

In Part 3, we’ll provide more of these key characteristics.

For more information about Servant Leadership or other Organizational & People Development matters:

You have HR opportunities…Trinity has paths forward!

Posted in Strategy, Management & Leadership

SERVANT LEADERSHIP, PART 1

Posted on February 27, 2017 by Trinity HR

servant-leadership
In his much heralded book entitled “Good to Great”, bestselling author and esteemed business consultant Jim Collins described five levels of leadership.

These five levels are described below:

levels

Collins identified five attributes of a Level 5 leader. They:

  1. are self-confident enough to set up their successors for success
  2. are humble and modest
  3. have unwavering resolve
  4. display a workmanlike diligence – “more plow horse than show horse”
  5. give credit to others for their success and take full responsibility for poor results

These five attributes are very much in alignment with the leadership model referred to as “SERVANT LEADERSHIP” — which sounds like an oxymoron.  As stated by the Greenleaf Center for Servant Leadership, “Servant Leadership seeks to involve others in decision making, is strongly based in ethical and caring behavior, and it enhances the personal growth of workers while improving the caring and quality of organizational life.”

  • The Center is named after AT&T’s Robert Greenleaf, who introduced the concept in 1970.
  • This model has been adopted by many of America’s most successful companies, including

50% of the companies on Fortune’s list of “100 Best Companies to Work For”.
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  • SAS (software)
  • Marriott International (hospitality)
  • TD Industries (mechanical construction and facility services)
  • Nordstrom (retail)
  • Whole Foods (grocery)
  • ServiceMaster (residential and commercial services)
  • Cardone Industries (automotive parts)
  • Balfour Beatty (construction)

arrow-bulletIn Part 2, we’ll delve into this leadership model, including the reasons why so many  top  organizations have embraced Servant Leadership and attribute it as a key factor in their success.

For more information about Servant Leadership or other Organizational & People Development matters:

You have HR opportunities…Trinity has paths forward!

Posted in Strategy, Management & Leadership

OVERCOMING RECRUITING CHALLENGES, PART 2: CANDIDATE SELECTION

Posted on January 30, 2017 by Trinity HR

1-30-17

One of the major challenges of recruiting or talent acquisition is making the best possible decision as to which of the candidates to hire.  Trinity’s experience in providing search consulting services shows that many hiring managers rely far too much on two factors to make their choice:

1.      Resume—without fully taking into account that:

  • A resume is a candidate’s “marketing brochure”, and not a completely objective portrayal of her/his experiences and accomplishments.
  • Research reveals that about half of all resumes contain some type and level of false information. Examples includes title inflation, embellishing achievements and extending employment dates to reduce or eliminate employment gaps.

2.   Interview performance—without considering that:

  • Some people simply interview better than others
  • A candidate who interviews extremely well does not automatically translate into that individual  will also perform really well.

One proven way to improve your organization’s hiring decisions is to create a Candidate Profile for positions for which you need to recruit and hire.  This entails defining what the ideal candidate looks like in terms of:

  • Education
  • Years of experience
  • Skills & competencies
  • Personality type
  • Cultural fit

Some of you who may be thinking, “isn’t that what a job description does”?  The answer is yes and no.  It certainly does some of that, but not to the extent needed if  you’re going to make really good selection choices.

Why is a Candidate Profile key?

  • Whenever a position has multiple employees performing it, there is typically a couple of individuals whose performance exceeds that of their colleagues and a couple whose performance is significantly below the average incumbents.

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  • Doesn’t it make sense to identify what differentiates the top performers from the average and below average ones?

Did someone else think, ‘”we don’t have the time to do this”?  If so, stop to think about   what it costs in terms of energy, emotion, money, etc. if you hire the wrong person.

EMPLOYER ACTION STEPS

1.      Ensure those who conduct selection interviews are fully trained

  • Not merely on the legal do’s and don’ts, but also on how to become skilled at conducting interviews that more effectively help predict future performance.

2.      Create a Position Profile

  • This entails taking the time and making the effort to examine thoroughly the education, experience, skillset, personality type and other factors of the incumbents.]

HOW TRINITY CAN HELP?

Trinity’s Team has the expertise in executive and management searches (headhunting) to help your organization meet your specific recruiting challenges.

For more information:

You have HR questions…Trinity has answers!

Posted in Talent Acquisition, Executive Search, Employment & Employee Retention

RECRUITING: OVERCOMING THE CHALLENGES

Posted on January 16, 2017 by Trinity HR

recruiting

Trinity studied the results of a recent survey of 6,000 participants on the subject of recruiting.  The results identified some noteworthy talent acquisition challenges for employers for 2017.

At the time of the survey there were more than seven million individuals looking for employment. Despite this, there were five million job vacancies nationwide!  The positions cited as the most difficult to fill were:

  1. STEM-related (Science, Technology, Engineering and Math)
  2. Management
  3. Healthcare professionals

When asked to identify recruiting challenges, the following were the three most frequently cited:

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RANK CHALLENGE % OF RESPONDENTS CITING IT*
1 Finding skilled candidates 83%
2 Determining candidates cultural fit 50%
3 Establishing appropriate compensation 24%

*Total exceeds 100% because respondents could choose multiple challenges.

Finding candidates who have the appropriate skills and experience, while also being culturally compatible requires:

  • Knowing where and how to look
    arrow-bulletIdentifying candidates who are not actively looking for a new job but are open to the right opportunity, as well as those in the job market
  • Getting well beyond the superficial interview questions that candidates report they are typically asked by hiring managers
    arrow-bulletPosing questions that probe beyond an initial response so as to gain important insights
  • Having the tools to evaluate candidates on more than their resume and the interview
    arrow-bulletConducting and interpreting pre-employment assessments of candidates

Talent Acquisition is a competency Trinity’s Team has honed by having done hundreds of executive searches and management searches, involving thousands of interviews.  Trinity can help your organization to successfully attract the right individuals—especially those who may not be actively looking for a new employment opportunity, and in doing so help you avoid:

  • Being without the talent you need when you need it
  • Experiencing the emotional and financial pain on an unsuccessful hiring

For more information about how Trinity can help you to overcome your specific recruiting challenges:

  • E mail Trinity at info@TrintyHR.net
  • Visit our website at TrinityHR.net
  • Call us at 905.1762

You have HR challenges…Trinity has solutions!

Posted in Talent Acquisition, Executive Search, Employment & Employee Retention

PROJECTED PAY RAISES FOR 2016 YE – 2017

Posted on December 12, 2016 by Trinity HR

pay-raise

For Year End 2016 – 2017, the median base pay increase for employees is projected to be 3.0% across almost all industries.  This will mark the 5th consecutive year that pay increases have held around the 3.0% increase mark.

  • Pay structures/ranges (as distinguished from actual pay) are expected to be increased by 2.1%.

Base pay increases tied to individual performance (“pay for performance” or “merit increases”) remain the cornerstone of compensation plans.  With this in mind, it remains very important for organizations to be able to accurately differentiate individual performance levels.

Doing so necessitates having in place a comprehensive & effective Performance Management  System (PMS).  That means a system that encompasses goal setting, competencies & regular feedback, rather than only a formal appraisal once per year.

However, survey data shows that only a small percentage of organizations have such a PMS in place:

  • 95% of managers are dissatisfied with their organization’s PMS.
  • 90% of HR folks think their performance appraisal process produces inaccurate results.

Research shows that companies’ pay practices continue to:
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  • Be inclined to withhold an annual increase for employees who are not performing at a better than average level
  • Sometimes granting a lump sum amount (“bonus”) as an offset to an annual increase—especially for those employees who pay is at the higher end of the pay range for their positions
  • Provide top performers/key contributors with a substantially greater increase
    arrow-bulletOn average, almost twice the normal percentage increase
  • Grant larger increases to positions that are “hot” in the market place
  • Use variable pay in the form of annual incentive compensation based on a combination of company performance & individual performance
    arrow-bulletFor all of their employees — not just executive & management level ones

If your organization needs help with designing or refining its Performance Management System or its compensation strategy & related plans, Trinity’s Team of talented Consultants has the expertise to do so.

You have HR challenges…Trinity has solutions!

Posted in Compensation & Performance Management

PERFORMANCE-BASED PAY:
PART 3

Posted on November 21, 2016 by Trinity HR

performance-based-pay3

In Parts 1 & 2 of this series, we identified the following related to Performance-Based Pay:

  1. Objectives
  2. Pay elements
  3. Balance between fixed (base) pay & variable (incentive) pay
  4. Characteristics of Key Performance Indicators (KPIs)

In Part 3, we want to provide information about the essentials for a successful Performance-Based Pay Plan.  Examples of these essentials include:

1.      Ease of understanding by employees

  • If employees do not understand the plan, they will not embrace it nor value it.

2.      Proper “line of sight”

  • Translated from “Compensation-ese” to English, this  means employees see how their positions connect with the overall success of the organization—that is, employees know how their performance affects a particular performance metric/KPI
  • The absence of “line of sight” can cause the plan to fail to properly motivate employees & thus be unsuccessful.

3.      Effective communication & reinforcement of rewards

  • Includes enabling employees to “know the score” on a regular basis

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4.      Amount of potential reward is clearly known & the actual reward accurately reflects level of achievement for KPIs (or other performance metrics of the plan)

  • This & 5. below (transparency & perceived fairness) go hand in hand

5.      Transparency & perceived fairness

  • This helps employees gain a high degree of trust that no games are being played with performance results.

6.      Timeliness of issuance of rewards

  • It should be as soon as possible following the determination of the final actual performance, including closing of the books.

HOW TRINITY CAN HELP?

Trinity’s Team has extensive experience in helping organizations to create highly effective compensation programs, including incentive compensation plans.

For more information:

You have HR opportunities…Trinity has paths forward!

Posted in Compensation & Performance Management

PERFORMANCE BASED PAY: PART 2

Posted on November 7, 2016 by Trinity HR

pay-results

pay-performance

In adopting a performance based pay philosophy, every organization has to:

1)    Determine the right balance between guaranteed compensation (base pay) & variable compensation (incentive/bonus compensation), including:

➡ If not all employees, which employee groups’ compensation should include a variable  portion.

➡ Which who are part of a short-term incentive plan should also participate in a long-term incentive plan.

2)    Identify certain performance objectives it wants to achieve & the outcomes that will result if the objectives are attained.

3)    Translate those objectives into Key Performance Indicators (KPIs)

4)    Establish its rewards for KPI achievement at varying degrees of success

Good KPIs: 

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  • Are valid, to ensure proper measurement
  • Allow measurement of accomplishments, not just of the work that is performed
  • Are verifiable, to ensure data collection accuracy
  • Focus employees’ attention on what matters most to success
  • Provide a common language for ongoing performance-related communication
  • Serve as the link between performance & rewards

HOW TRINITY CAN HELP?

Trinity’s Team has extensive experience in helping organizations to create highly effective compensation programs, including incentive compensation plans.

For more information:

You have HR questions…Trinity has answers!

Posted in Compensation & Performance Management

PERFORMANCE BASED PAY: PART 1

Posted on October 17, 2016 by Trinity HR

performance-based-payObjectives of performance based pay

Developing a Performance Based Pay (also called Pay for Performance) philosophy starts with an organization clearly identifying what it wants to achieve with it.  Here is an example of the three objectives that a Trinity Consultant helped a company to establish:

1)    Be consistent with & reinforce the values of the company

2)    Recruit and retain the highest quality employees

3)    Significantly differentiate rewards provided based on the importance of the contributions at three levels:

  • Individual
  • Team
  • Company

➡ Your Performance Based Pay objectives should be a sub-set of your overall compensation philosophy.

Elements of performance based pay

A well designed Performance Based Pay plan recognizes that rewards can be in the form of the following:

  • Annual pay increase (merit increase)
  • Short-term incentive (annual performance bonus)
  • Long-term incentive
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    • This can take a variety of forms, including in both publicly & privately owned companies

HOW TRINITY CAN HELP?

Trinity’s Team has the experience and expertise to work with your organization (doing as much or as little as you need from us) to develop, communicate & implement a Performance Based Pay plan.

 

For more information:

You have HR opportunities…Trinity has paths forward!

Posted in Compensation & Performance Management

BEST PAY PRACTICES

Posted on October 3, 2016 by Trinity HR

payEmployee compensation is one of the biggest expenses of companies, but too many companies lack sufficient knowledge as to how to effectively manage it.  Yet these same companies regularly examine & seek to adopt (or adapt) best practices when it comes to other business functions—Procurement, Production, Customer/Client Services & others.

This article provides two examples of best pay practices:

#1: Provide Pay Transparency

  • This does NOT mean revealing to employees everyone else’s pay.
  • It does mean providing all employees with an understanding of the bases or philosophy upon which your company establishes employee pay.
  • Here is a sample pay philosophy:

ABC Company goal in employee compensation is for it to be:

check-markCompetitive with the market place for like positions
check-markFair in comparison to other ABC employees in the same or comparable role
check-markTied to individual performance

#2: Embrace Incentive Compensation

  • Long gone are the days when incentive compensation applied only to those in management, executive & sales roles.
  • Top performing companies have adopted incentive compensation for most, if not all, roles.

             arrow-bulletObviously, there are marked differences in the amount of & basis for incentive rewards depending upon the individual role.  Nonetheless, it creates a culture “we’re all in this together & when we’re successful we all share in the fruits of  that success”.

EMPLOYER ACTION
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Ask yourself these questions:

1.   How effective is our compensation in achieving its objectives of:

  • Attracting high level talent & in sufficient numbers
  • Motivating employees to work to their optimal individual performance level & collaboratively
  • Causing employees to remain with the company

2.   When is the last time you did a comprehensive analysis of what pay in comparison to the marketplace for comparable positions?

HOW TRINITY CAN HELP?

Trinity’s Team of Consultants have extensive experience in helping organizations to create highly effective compensation programs.

“You have HR challenges…Trinity has solutions!

Posted in Compensation & Performance Management

TUITION ASSISTANCE PROGRAM: ARE YOU MISSING OUT?

Posted on September 19, 2016 by Trinity HR

tuition-assistanceMany employers are hesitant to implement a Tuition Assistance Program (TAP) because of one or more of the following concerns:

  • Cost
  • Benefit to the company
  • Turnover by employees becoming more marketable
  • Uncertainty about how to design it
  • How to decide who gets to participate

All of these are valid concerns. However, these concerns are not insurmountable and are far outweighed (when properly addressed) the advantages to having a TAP.

SOME ADVANTAGES

Organizations with a TAP:

1.      Are more attractive to prospective employees—particularly Millennials who

➡ Are the largest generation in today’s workforce & rapidly growing

 ➡ Identify the opportunity for continuing education as an important consideration in choosing an employer

2.      Receive higher employee satisfaction ratings

3.      Have higher retention rates

4.      Have higher levels of performance

  ➡ A study shows that employees who are or have been participants in a TAP are

better able to carry out their current jobs & are more promotable
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EMPLOYER ACTION

  • If you do not have a Tuition Assistance Program, re-look at why you don’t.
  • If you have one, re-examine its:
    • Effectiveness in meeting of its objectives
    • Design (who’s eligible, the selection process, amount of assistance, etc.)

HOW TRINITY CAN HELP?

Trinity has the expertise to:

  • Evaluate & improve the effectiveness of your existing TAP
  • Custom design a TAP for your organization to meet its specific objectives & budget

For more information:

You have questions…Trinity has answers!

Posted in Benefits Management