It is common for many organizations and individuals to try to avoid conflict. In effect, it is treated as the culture equivalent of a four-letter word!
- By doing so, they’re missing out on the kind of passionate debates that are essential to any team or organization to function at its optimal level.
Patrick Lencioni is considered to be one of the foremost experts on organizations and teams. In his book entitled “The Five Dysfunctions of a Team”, he identifies FEAR OF CONFLICT as one of those dysfunctions. His full list is below:
- Inattention to RESULTS – ego and desire for personal status become major motivators
- Avoidance of ACCOUNTABILITY – team members lower their standards
- Lack of COMMITMENT – ambiguity on goals and team targets
- FEAR OF CONFLICT – artificial harmony is dominant
- Absence of TRUST – team members work to create an image of invulnerability
Likewise, the results of a survey identify not dealing with conflict as one of the five main reasons that organizations fail to perform effectively. The reasons are:
- Signing too many all-stars
- Failing to build a culture of trust
- Letting conflicts fester
- Hiding from the real issues
- Tolerating competing agendas
When team members build a foundation of vulnerability-based trust, conflict simply becomes an attempt to find the best possible solution, answer or direction. Productive conflict has the potential to produce the best possible solution in the shortest period of time
A team that engages in conflict:
-
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- Minimizes politics
- Puts critical topics on the table for discussion
- Seeks the ideas of all members
EMPLOYER ACTION
- Examine the extent to which conflict is viewed as negative or positive
- Evaluate how well your organization effectively deals with conflict
- Explore how to improve its capability to create productive conflict
HOW TRINITY CAN HELP?
Trinity can:
- Use its conflict assessment tool to provide insights how your key leaders deal with conflict
- Provide ways to improve how individuals & the organization as a whole address conflict
For more information, e mail Trinity at info@TrinityHR.net or visit our website at www.TrinityHR.net.
- You have opportunities…Trinity has paths forward!