Several members of the Trinity Team have had the privilege of working with The Ken Blanchard Companies. Dr. Blanchard is a legendary thought leader in the world of organizational development and people management.
One of the emphasis of this renowned management consultant and author is the importance of leadership to organizational success. Dr. Blanchard’s firm has done extensive research on the impact of leadership in achieving sustained productivity and profitability.
Here are the 5 organizational elements they have identified as essential to long-term success:
1. Strategic Leadership: Defining the imperatives for everyone in term of the “what” and setting the tone and direction for an organization’s culture
2. Operational Leadership: Providing the “how” related to the policies, procedures and practices in the various functions so as to achieve the overall strategy
3. Employee Passion: Measuring the extent to which employees are committed to the organization and its goals. Examples of measurements include:
- Turnover
- Employee satisfaction
- Absenteeism
4. Customer Devotion: Determining the level of customer loyalty to your products/services as assessed by such things as:
- Customer retention
- Length of relationships
- Referrals
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5. Organizational Vitality: Assessing the degree to which an organization is successful in the eyes of its employees, customers and shareholders/owners
Below are two depictions (1 simple & 1 detailed) of the Leadership – Profit Chain
EMPLOYER ACTION
- Discuss and evaluate where you are relative to each of these 5 crucial elements
- Identify specific improvement steps for each element to achieve improvement
- Implement the action plan
- Regularly measure how you’re doing
HOW TRINITY CAN HELP?
Trinity can assist you with some or all of the above.
- For more information, e mail Trinity at info@TrinityHR.net or visit our website at www.TrinityHR.net.
You have opportunities…Trinity has paths forward!