In Part 1, we:
- introduced the concept of ORGANIZATIONAL HEALTH as a key competitive advantage
- illustrated it & a health human body are alike
- identified multiple advantages of a healthy organization
In Part 2, we’ll look into the foundation of Organizational Health, which is trust. Employee trust:
1. Is based on what you DO on a consistent, ongoing basis
- Not what you say (although your words are important)
- Their knowing that you’ll always “do what’s right”
2. Involves their feeling genuinely cared for by your organization
- As individuals—not only as the people who provide your services to clients or customers or who make your products
- That your care extends to their family
3. Intensely & intentionally listening to them
- Their issues, aspirations & ideas
4. Instilling confidence that they’ll be treated fairly & respected
- Regardless of their race, religion, national origin, gender or other individual differences
- Regardless of their position or status level within the organization
5. Implementing compensation practices & benefit packages that are:
- In line with your industry, organizational size, financial situation & other factors
I’ve found that team sports & business have much in common. I recently watched a documentary about Rollie Massimino, the late Hall of Fame basketball coach.
- He’s probably most remembered for leading the Villanova University Wildcats to the 1985 NCAA championship against overwhelming favorite Georgetown.
- It has been described as the biggest championship upset in the history of the “March Madness” tournament.
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My main takeaway from this documentary was that throughout his career his players knew how much he cared for them as individuals–not just as basketball players. He showed them that by such actions as:
Having them to his home for dinners
Stressing the importance of graduation for their long-term success in life
Listening to them as what was going in their personal lives, such as in their families
Helping maximize their potential as players & people
Praising them for exceptional performance
The results of these actions by “Coach Mass“ (as his players affectionately called him) included:
His teams having a close knit, family feel that enabled them to overcome great odds to achieve remarkable success
- Not only at Villanova, but many years later when he came out of retirement at age 71 to start the basketball program at virtually unheard of Keiser University & led them to 6 Sun Conference championships
His players having a much higher graduation rate in comparison to other schools
Years later his players still remaining close to him, & saying “I love Coach Mass. He changed my life. He’s like a father to me.”
I trust that you see how ‘Coach Mass’s’ approach to creating Organizational Health led to an elevated desire for a group of individuals to do whatever it took to excel applies not only to basketball, but also to your business.
Imagine the increase in morale, productivity, customer service & profitability if your “team” had this level of Organizational Health.
For more information about Organizational Health:
- e mail Trinity at info@TrinityHR.net
- visit our website at www.TrinityHR.net
- or call us toll free at 877.228.6310
Look for upcoming Part 3, which will conclude this series.
YOU HAVE HR QUESTIONS…TRINITY HAS ANSWERS!